How to Get Advice

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    Public Advice Service

    Liberty gives advice on human rights issues to private individuals and to voluntary organisations. You can access our advice service by telephone or by submitting a written query.

    Before contacting our advice service, please read the information below very carefully.


    PLEASE NOTE: WE WOULD ENCOURAGE ANYONE WITH AN URGENT QUERY TO CALL THE TELEPHONE ADVICE LINE.



    Is the answer to your question on the YourRights website?

    We use the information on the YourRights website to answer many of the queries that we receive. If the answer to your query is on the YourRights website, by far the fastest way for you to receive an answer is to find it yourself. Before submitting your query, make sure that you have looked through the chapters dealing with the relevant areas of law, using the navigation bar on the right. You may also want to check our Frequently Asked Questions (FAQs) link above.


    Can Liberty advise me on any legal issue?

    Sadly, we do not have the resources to deal with all the written queries that we receive. We have to prioritise queries that raise human rights issues and that come within our areas of concern. If we are not going to be able to give a full response to your query, we will let you know as soon as we can and try to make suggestions for alternative sources of advice.

    We can only advise on the law of England and Wales.


    Will Liberty take on my case?

    Liberty is a small organisation with limited resources. We receive a considerable number of queries but only take up a very small proportion of these as cases. We focus our efforts on bringing test cases in the areas of law that are of greatest concern to us. We use our casework to achieve positive changes to the law. Most of our cases are brought under the Human Rights Act 1998 or using European human rights law.


    I already have a solicitor, can Liberty still advise me?

    We do not consider it appropriate or a good use of our limited resources to advise people who are already represented by a solicitor. You should raise any questions or concerns about your case with your solicitor.


    How long will I wait for a reply?

    Unless your written query is clearly urgent we will deal with it in turn. Due to the very large number of written queries that we receive you may have to wait several weeks for a detailed response.

    The easiest way to get a quick response from us is to call our telephone advice line.

    TELEPHONE ADVICE


    You can call our advice line on these numbers:

    0845 123 2307
    020 3145 0461

    If you are calling from a mobile phone the “020” number may be the cheaper number to use.

    The line is open at the following times:

    Monday and Thursday 6.30pm - 8.30pm
    Wednesday 12.30pm - 2.30pm

    Voluntary sector organisations should call when the line is open on Wednesdays. Private individuals are of course free to call during any of the three sessions.

    WRITTEN ADVICE

    If you require written advice please use the online form found here:
     
    Contact us 

    Due to the large number of queries being processed it can take several weeks for a response to be prepared. There will be a longer waiting period for queries submitted over the Christmas period, as the office is closed.



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