Home > yourrights > how to enforce your rights/community care and benefits entitlement > community care and benefits entitlement
> Community Care
Community Care
If you have a complaint concerning community care or social services, you should first contact your local authority for information on their complaints procedure.
Usually you will complain to any named contact person and then, if dissatisfied, to the Director of Social Services. This may lead to informal problem solving, registering a complaint or a formal review by a panel, which reports to the local authority.
Leaflets telling you who to complain to in social services are available from Citizens' Advice Bureaux and other advice centres.
If the complaint is of maladministration, it could go to the Local Government Ombudsman. As the decision is made by a public authority, judicial review may also be a possibility.
Usually you will complain to any named contact person and then, if dissatisfied, to the Director of Social Services. This may lead to informal problem solving, registering a complaint or a formal review by a panel, which reports to the local authority.
Leaflets telling you who to complain to in social services are available from Citizens' Advice Bureaux and other advice centres.
If the complaint is of maladministration, it could go to the Local Government Ombudsman. As the decision is made by a public authority, judicial review may also be a possibility.
