Your Rights: Feedback and Complaints

Feedback
Liberty welcomes suggestions for improvements and developments of this site, particularly in relation to accessibility issues. Liberty considers and records all the feedback it receives and will use its best endeavours to accommodate reasonable suggestions within the confines of available resources.

Please use this link to access the feedback form andfeedback any complaints or suggestions you have for the site. We ask that you DO NOT use this form for queries.

Complaints Procedure

The Quality Mark was launched in 2002, and is awarded only to those websites that have complied with the requirements of the quality standard. Details of this standard can be found at www.legalservices.gov.uk.

If you have a complaint or comments about content on this site or a response to any query submitted to this site, contact the webmaster by email or by use of the above feedback form or by letter:

Liberty Webmaster
21 Tabard Street
London
SE 1 4LA
e: webmaster@liberty-human-rights.org.uk

The webmaster will consider the complaint herself if it relates to the website or forward it to an Advice & Information Officer if it relates to a query response. In either case, the staff member will assess whether she can offer an explanation that answers the complaint.

If you are not satisfied that your complaint has been adequately dealt with, you can request that your complaint be reviewed by Director of Legal. The Director of Legal will investigate your complaint and will then contact you to explain what action he proposes to take in response.:

Director of Legal
Liberty
21 Tabard Street
SE1 4LA

If any complaint is not resolved to your satisfaction, and you wish to register an objection to the award of the CLS Internet Quality Mark to this website, you should contact the Legal Services Commission.